Refund and cancellation policy

Last updated: October 2026

This policy explains how to cancel a Share Basket (شارك سلتك) subscription and get a refund. Who handles the payment depends on the platform your store runs on.

1. WooCommerce stores (direct subscription)

Subscriptions are sold and paid through our reseller Paddle.com, the Merchant of Record for all direct subscription orders. Paddle issues the invoices, collects the taxes and processes refunds.

• Free trial: you start with a 14-day free trial and no card, so nothing is charged before you subscribe.
• Refunds: you can ask for a full refund within 14 days of any payment, whether the first payment or a renewal, with no reason needed.
• After 14 days: payments for the current period are not refunded, except duplicate charges or billing errors, which we refund in full at any time.
• How to ask: email support@sharebasket.app with your store name or invoice number, or use the manage-subscription link in your Paddle receipt. The money goes back to the same payment method and may take 5 to 10 business days to appear, depending on your bank.

2. Shopify, Salla and Zid stores

You subscribe and pay through the platform’s own app store, so cancellations and refunds follow that platform’s policy: the Shopify App Store, the Salla App Store or the Zid App Market. Contact us and we will help you with the request.

3. Cancelling

• You can cancel anytime; automatic renewal stops right away.
• The share button keeps working until the end of the paid period, then it is hidden in your store.
• Links that were already shared keep working until they expire.
• Uninstalling the app or deactivating the plugin does not cancel a direct subscription by itself; cancel it from the manage-subscription link or email us.

4. Contact

For any billing or refund question: support@sharebasket.app